Frequently asked Questions
Do any of the cabinets contain any particleboard?
Our products are constructed from solid Birch hardwoods and furniture grade plywood. There is no particleboard contained in our cabinetry box. Our plywood is also CARB2 compliant for restricted formaldehyde emissions.
Are the doors solid wood?
All doors, drawer fronts and frames are constructed from 3/4″ solid Birch hardwood. The styles that feature solid wood center panels are: (Charleston Saddle, Charleston Cherry) The lines that feature MDF center panels are (Charleston White, York White, Shaker White) The lines that feature Veneered MDF center panels are ( Savannah Toffee, York Chocolate, Shaker Java & Madison Cherry).
How are your drawers constructed?
Our cabinetry features 4-sided drawer boxes constructed from 5/8″ thick solid hardwood featuring dovetail joints and a fully captured, 3/8″ thick plywood floor. All of our styles except for Madison Cherry come standard with full extension under mount soft close drawer glides. The Madison Cherry line comes with side mount epoxy glides.
How is the interior of the cabinet finished?
Our cabinetry comes standard with UV coated natural interiors. Glass door “GD” cabinets have interiors that are painted or stained to match the exterior. The Madison Cherry line comes with a veneered interior that matches the exterior.
Are your products CARB2 certified?
Yes, all US Cabinet Depot products are 100% in compliance with CARB Phase 1 & CARB Phase 2 defined guidelines of composite wood products.
Are these cabinets strong enough to support a granite top?
Our “all-plywood” construction insures the strength required to support granite, concrete or any other countertop material that you may select. No additional cabinet reinforcement is required.
Do your cabinets have “soft close” doors?
A soft close door feature is standard on all cabinet styles except for Shaker Spice and Madison Cherry.
Do I need a finished panel for the exposed cabinet ends?
No, All of our products come with finished exteriors.
What forms of payment do you accept?
We accept all major credit cards (Visa, MasterCard), and Paypal.
How can I check on the status of my orders?
You can view the progress of your orders by logging onto your account and selecting the “My Account” page. The order status will be displayed there as well as tracking info for all fulfilled orders.
Do you offer credit terms?
We currently do not offer any sort of credit terms to our customers. All orders must be paid in full prior to shipping.
What is your return policy?
We do accept returns in certain circumstances. Please see the “Returns and Replacements” section of our Terms & Conditions page for details. 3
How do you ship your cabinetry?
Most orders will be shipped on a pallet via LTL (Less Than Truck Load) carrier. Some small items may ship via UPS.
How long will it take to receive my cabinets?
All standard orders are processed and shipped out of our facility within 2 weeks. Transit time to your location can vary from 6-8 weeks depending on your location. Orders requiring modifications and/or assembly may a few additional days to process.
What if my delivery includes damaged cabinets?
Please document the damage with the freight company upon delivery and notify us immediately by emailing firstname.lastname@example.org All damaged pieces will be replaced in a timely manner.